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Returns and Refunds:

EXTENDED RETURNS - We are extending our returns period on current purchases until 31st JANUARY 2021
Updated: 15/11/20

We are aware that items purchased during the forthcoming holiday period (between 15/11/20 and 31/12/20) may not have a chance to be used because they may be a present for the big day, in addition to that we also understand that under the current circumstances you may not even get to see friends or family for a while. We want to be as helpful and flexible as we can, so we have extended our returns policy until the end of January 2021 for all purchases made after: 15/11/20

31st January 2021 we will revert to our original policy.
"PicStop provide a 14-day Money Back Guarantee on all products purchased, allowing you to purchase from us with confidence."
Under The Consumer Contracts Regulations 2014. You have the right to cancel an order without reason by the end of the 14th full day after the day on which you receive your goods. This does not apply to business to business transactions.

All goods are returned are at the buyer's own risk, and we would advise that you use a service that requires a signature upon delivery or obtain a proof of posting, as items not received by Picstop cannot be refunded, exchanged or replaced. Picstop are unable to refund return postage costs in excess of the charge made when the order was originally dispatched. If you are in any doubt as to how to return the item to us please contact us before doing so.

In the extremely unlikely event that not all items of your order are received in an order, you must inform PicStop within 48hrs receipt of the first part of the goods. Unfortunately we cannot accept claims after that time.

Returns Procedure:

1. Contact the office via Email & Request Authority to return your item(s).  (See: Help - Contact - Ask > Email > Bottom Right of website) 
2. We will reply with our returns form and the Address to return the item to.
3. Securely Package the goods to be returned
4. Ensure your Order Number is visible on the outside of the package.
5. We advise that valuable goods are Insured, sent on a "signed for" service,
6. Lower value goods - request a proof of posting from your carrier.
7. Post the goods to the Address Specified after returns authority request (point 2.)

(There may be a delay in processing returned items not following this procedure, also if items are sent to an address other than the one we specify we cannot be responsible for them)

My Order Number:

If you do not have your order number please log into your account here to retrieve it. Alternatively request your order number by the contact form or telephone clearly stating your name, email address and postcode relating to your account with PicStop.

Faulty Goods:

If products are faulty or do not conform to description, you may return them within 30 days of receipt and will be entitled to a replacement or full refund. We advise that valuable goods are Insured, sent on a "signed for" service (refunded on faulty products). Lower value goods - request a proof of posting from your carrier. Unfortunately we cannot be held responsible for goods lost in the post. For larger items you may wish to contact the office to check these costs before returning the item. 

Unwanted Goods:

If you have ordered the wrong product, the product is not suitable or simply unwanted return the product unopened and in its original re-saleable packaging for an exchange or a full refund at our discretion. The customer is responsible for the cost of returning any unwanted goods, a refund will be applied when we have received the goods. PicStop reserves the right to retain the incurred costs of delivery where goods are returned for any of the previously mentioned reasons. For larger items you may wish to contact the office to check these costs before returning the item. We will not refund any product which has been 'specifically ordered' for you unless faulty. This does not affect your statutory rights.

Damaged Goods:

In the unlikely event your order is damaged in transit please contact us immediately on 01624 670005. Please also retain the original packaging for returning with your order. We will arrange for a prompt replacement or refund, whichever you prefer.


Please note that items of software can ONLY be returned unopened and shrink-wrapped in their original packaging in a re-saleable condition.

Waste Electrical and Electronic Equipment:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law, Waste Electrical and Electronic Equipment is a real environmental problem and so there are regulations in place to help improve the current situation.

- If you buy an Electrical or Electronic item from us we will take back the waste equivalent from you.
- An equivalent item is one that performs the same or substantially similar function. e.g. a battery charger for a battery charger.
- We do not charge for the management and safe disposal of this equipment, but you will have to pay the cost of returning the item to us.
- You must return the WEEE within 28 days for receiving your new item
- You must also contact us first to ensure the item is valid WEEE.

WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops & web based retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is currently increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Under the Waste Battery Regulations, PicStop are now offering a take back scheme for all portable waste batteries.

You can return your waste batteries to us in person. Please do not post.

Customers must also contact PicStop in advance to return waste batteries in person - Click Here

Alternatively, you can find your local waste portable battery recycling facility at - Click Here

It is also worth noting that most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also have set up collection points.You may find stores in your local area more accessible.
Waste Electrical and Electronic Equipment
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.


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