Extended Christmas returns period:
For purchases made between Friday 17th November and Thursday 21st December 2023, you can return unopened products until close of business on Thursday 18th January 2024. All other terms apply.
Returns and Refunds:
"PicStop provide a 28-day Money Back Guarantee, this allows you to purchase from us with complete confidence."
Under The Consumer Rights Act 2015. You have the right to cancel an order without reason by the end of the 14th full day after the day on which you receive your goods, then a further 14 days to return unopened goods to us. This does not apply to business to business transactions.
To Return Your Order - Please Contact Us, we will provide you a returns form and label with (product) specific address to return your order.
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to all orders submitted through our website and orders via telephone.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
2. Returns (Unwanted / No Fault)
PicStop does not sell products on a trial basis, the extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) you notify us of your wish to cancel your order before the end of the 14th full day after the day on which you receive your goods.
(b) you then have a further 14 days from the date you notify us of your cancellation to return the unopened goods.
(c) the returned product is unused, in its original, unopened state, the packaging is not damaged or marked, any original labels still attached, and otherwise in a condition enabling us to sell the product as new;
(d) you comply with the procedure set out in this policy in relation to the return of the product; and
(e) none of the exclusions set out in this policy apply.
3. Returns (Faulty)
Issues that may appear to be a faulty can often be resolved by speaking with support, please contact us for advice in the first instance.
3.1 If a fault occurs within the first 30 days, you have the option of either a replacement or a refund.
3.2 If the fault has occurred within the first six months after delivery, but after the first 30 days, you can request a repair or replacement of any faulty goods.
(a) we reserve the right to choose an alternative solution when the choice of the customer is disproportionate or impossible to fulfil.
(b) it is likely that we will elect to send an item for repair in the first instance.
(c) if the repair is unsuccessful, you can then claim a replacement or a full refund.
(d) we may agree a price reduction with you if you wish to keep the product with fault.
3.3 Beyond six months from purchase, where you can demonstrate a fault was present at the point of original sale, you can still request a repair or replacement, and we will process in line with above points.
3.4 We reserve the right to inspect the product and verify the fault. If no fault is found, the product will be returned to you.
4. Returns procedure
4.1 In order to take advantage of your rights under this policy, you must contact us to obtain a return address, and then send the product to us with a completed returns form.
4.2 Products returned under this policy must be sent to the address we specify in our reply to your cancellation / return request.
4.3 You will be responsible for paying postage costs associated with returns under this policy.
4.4 We suggest using a tracked service or obtaining proof of postage if the item(s) is valuable to you.
5.1 The following types of product may not be returned under this policy:
(a) where the transit or retail packaging is damaged or seal is broken;
(b) memory products;
(d) gift vouchers;
(e) earphones / headphones
6.1 we will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
6.2 we will not refund to you the original delivery charges relating to the returned product.
6.3 we will not refund to you any costs you incur in returning the product to us.
6.4 we will usually refund any money received from you using the same method originally used by you to pay for your purchase.
6.5 we will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
6.6 if you return products that do not meet, or are outside our returns policy, we reserve the right to reduce the amount of the refund up to 50%.
6.7 we can only apply a refund for items that have arrived back with us.
7. Improper returns
7.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
8. Our details
8.1 This website is owned and operated by PicStop
8.2 You can contact us:
(a) using our website contact form;
(b) by telephone, on the contact number published on our website.
Waste Electrical and Electronic Equipment:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law, Waste Electrical and Electronic Equipment is a real environmental problem and so there are regulations in place to help improve the current situation.
- If you buy an Electrical or Electronic item from us we will take back the waste equivalent from you.
- An equivalent item is one that performs the same or substantially similar function. e.g. a battery charger for a battery charger.
- We do not charge for the management and safe disposal of this equipment, but you will have to pay the cost of returning the item to us.
- You must return the WEEE within 28 days for receiving your new item
- You must also contact us first to ensure the item is valid WEEE.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops & web based retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is currently increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Under the Waste Battery Regulations, PicStop are now offering a take back scheme for all portable waste batteries.
You can return your waste batteries to us in person. Please do not post.
Customers must also contact PicStop in advance to return waste batteries in person - Click Here
Alternatively, you can find your local waste portable battery recycling facility at - Click Here
It is also worth noting that most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also have set up collection points.You may find stores in your local area more accessible.
Waste Electrical and Electronic Equipment
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.