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Coronavirus (COVID-19) Information for our Customers

- We are open and we are shipping orders - 

Our warehouses continue to ship orders on a relatively normal basis.
There are currently no government restrictions on mail and parcels. - Information for businesses.
"Online retail is still open and encouraged and postal and delivery service will run as normal".

Please bear in mind and understand that there may be delays at some point as Royal Mail and carriers may be operating with less staff but with higher volumes of mail.


Parcelforce Courier Update -  Parcelforce stated: "Last night we processed over half a million parcels in the network. This is the type of volume we see over Black Friday weekend and running up to Christmas. As you know due to the current pandemic we are unable to bring in extra resource to help sort these parcels. Our depots and operational staff are doing everything they physically can to keep parcels moving and get deliveries and collections done during these extremely challenging times. Can I please ask you to manage your customers’ expectations over the next few days as we will not be able to deliver these numbers on time and there will be delays. If you are an internet seller a note on the system to advise of delays will help. I know most of you have this already. Plans are been put in place currently for the weekend again so that deliveries are done over the weekend."


Royal Mail Saturday Delivery Suspended -  Royal Mail stated: "To manage these severe absence levels, we are implementing a range of mitigations. These include changing the time guarantee on Special Delivery, deploying non-operational managers in delivery and temporarily no longer delivering letters on a Saturday."  Some of our smaller items ship on this letter post service, however our small packets and parcels should not be affected by this change.

21/04/20 - 16.00hrs

Courier Delivery Time Increased - Delivery estimate has been lengthened from 2-3 working days to 2-5 working days due to volume restrictions with the couriers we use, DPD and Parcelforce.  Time of deliveries is dependent on specific areas, some deliveries will still be on the 2nd day. 


Next Day Delivery Guarantee Suspended - We have taken the decision to suspend our guaranteed next day delivery option. 
Our regular carriers for this service, Royal Mail, Parcelforce and DPD are not currently able to offer consistent next working day services due to staff shortages and increased mail volumes. We hope to be able to re-instate the service at some point soon.


Royal Mail - Changes to service
"Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences at their local mail centre or delivery office."


A message to our customers.

In light of the uncertainty surrounding the recent outbreak of COVID-19, our priority continues to be the well-being of our customers, employees and partners, and we are committed to ensuring that deliveries are operating in the safest way for all. We would like to reassure customers that we are taking all necessary steps to follow the guidance given by the government and the World Health Organisation at this time.  

We continue to be committed to getting your deliveries to you; our website and warehouse remain open with deliveries generally running as normal, with the exception of some next day services not being guaranteed. Our warehouse works to strict health & safety and public health guidelines and we are continually working with our delivery partners to make sure that we are operating in the safest way possible.

Finally, we are aware that the above may change as advice by the government and World Health Organisation also changes. As we continue to navigate these challenging and uncertain times, we will endeavour to react to any new directives. 

We would also like to take this opportunity to thank you, our team and partners for your continued support.