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Coronavirus (COVID-19) Information for our Customers


- We are open and we are shipping orders - 

Our warehouses continue to ship orders on a relatively normal basis.
There are currently no government restrictions on mail and parcels. 

Gov.uk - Information for businesses.
"Online retail is still open and encouraged and postal and delivery service will run as normal".
https://bit.ly/2UBZhaw

Please bear in mind and understand that there may be delays at some point as Royal Mail and carriers may be operating with less staff but with higher volumes of mail.

 



02/04/20

Royal Mail - Changes to service
"Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences at their local mail centre or delivery office."
https://www.royalmail.com/d8/coronavirus-changes-service
 



23/03/20

A message to our customers.

In light of the uncertainty surrounding the recent outbreak of COVID-19, our priority continues to be the well-being of our customers, employees and partners, and we are committed to ensuring that deliveries are operating in the safest way for all. We would like to reassure customers that we are taking all necessary steps to follow the guidance given by the government and the World Health Organisation at this time.  

We continue to be committed to getting your deliveries to you; our website and warehouse remain open with deliveries generally running as normal, with the exception of some next day services not being guaranteed. Our warehouse works to strict health & safety and public health guidelines and we are continually working with our delivery partners to make sure that we are operating in the safest way possible.

Finally, we are aware that the above may change as advice by the government and World Health Organisation also changes. As we continue to navigate these challenging and uncertain times, we will endeavour to react to any new directives. 

We would also like to take this opportunity to thank you, our team and partners for your continued support.