Delivery Schedule: We aim to dispatch all orders on the day of ordering, regardless of time of ordering during the working day. Goods can be sent to your registered credit card address or alternatively to another address providing all details are confirmed. Please note that PicStop reserves the right to change the delivery method or carrier without prior notice to an equal or superior service. Payment is not debited unless stock is allocated to your order and available for immediate dispatch.
PicStop ship from three locations within the UK & Europe, please note that your order may arrive in multiple packages.
Free Delivery (UK Standard) - This service will be carried out by Royal Mail or by Courier. Please allow from 5-7 working days for this delivery option.
Firstly please check your account or email account for messages from customer support. Secondly please take care to check the above schedule and allow for non working days such as weekends and bank holidays. In the unusual event of a non delivery we will require you to allow a further x5 *working* days over the original working day schedule. Should the delivery not arrive during the extended period please message us and we'll resolve the situation with no further delay. An order with multiple items may be shipped from different locations / in multiple packages, you will receive confirmation of this in your shipment email. All non-deliveries / incomplete deliveries should be reported to PicStop within 30 days of dispatch.
Items dispatched from PicStop may require a signature upon delivery. If you are not available to take delivery you will be left a card notifying you of the attempted delivery by the relevant service agent. If the attempted delivery is by Royal Mail you can request re-delivery or you can pick up from your local sorting office. If delivery has been attempted by a courier service you can pick up the item from your nearest depot. You may need identification and the attempted delivery notification when picking up an item.
We do not allow purchasing of "out of stock" products, however in some instances If you place an order for an item that is in high demand your order may be "back ordered" If this happens and stock is not available for dispatch shortly you will be contacted and offered an alternative or advised of the "due in" date for new stock.
When requesting delivery to an address other than the cardholders address (the address the credit/debit card that was used to make the payment is registered to) we may require additional verification.
Heavy & High Value items such as telescopes, being dispatched to remote addresses and addresses outside the UK Mainland may incur an additional postage charge in addition to the amount charged in the shopping cart. We will contact you direct if this is applicable.
European Union (EU) countries: