Your confirmation of shipment email will confirm when your order shipped.
Tracking will be included on this email if available on your order.

Some low value items are pre-sorted for us by TNT Mail and have 'shipment tracking' this is not tracking to your door, just proof of shipment, delivery of these items is with Royal Mail

In the unlikely event of a delay please allow a further x5 working days after the last day of the scheduled delivery before contacting us.
(Saturday, Sunday, public holidays and the day the item ships are not classed as working days)

If you wish to return an item please read Returns Procedure : CLICK HERE
Please complete the contact form below

Your order may have been shipped in separate packages as we operate from multiple warehouse locations.
You will find a note of this in your confirmation of shipment email.
For any remaining items that have not arrived please allow a further x5 working days after the last day of the scheduled delivery before contacting us.
(Saturday, Sunday, public holidays and the day the item ships are not classed as working days)

We may be able to cancel an order if it has not already been processed. If you have had a confirmation of shipment email (the order has shipped) we cannot cancel an order.
Please complete the contact form below if your order has not shipped.

Yes, telephone support is available Monday - Friday 10am - 2pm - Tel: 01624 670005*
If you require a call back please complete the contact form below and include your contact number and a convenient time to call during office hours.