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Frequently Asked Questions;

Q. Where is my order & can I track it ?

Your confirmation of shipment email will confirm when your order shipped.
Tracking will be included on this email if available on your order.

Some low value items are pre-sorted for us by TNT Mail and have 'shipment tracking' this is not tracking to your door, just proof of shipment, delivery of these items is with Royal Mail

In the unlikely event of a delay please allow a further x5 working days after the last day of the scheduled delivery before contacting us.
(Saturday, Sunday, public holidays and the day the item ships are not classed as working days)

Q. How do I return a product ?

If you wish to return an item please read Returns Procedure : CLICK HERE
Please complete the contact form below

Q. Why did I only receive part of my order ?

Your order may have been shipped in separate packages as we operate from multiple warehouse locations.
You will find a note of this in your confirmation of shipment email.
For any remaining items that have not arrived please allow a further x5 working days after the last day of the scheduled delivery before contacting us.
(Saturday, Sunday, public holidays and the day the item ships are not classed as working days)

Q. Can I cancel my order ?

We may be able to cancel an order if it has not already been processed. If you have had a confirmation of shipment email (the order has shipped) we cannot cancel an order.
Please complete the contact form below if your order has not shipped.

Q. Can I speak to someone at PicStop ?

Yes, telephone support is available Monday - Friday 10am - 2pm - Tel: 01624 670005*
If you require a call back please complete the contact form below and include your contact number and a convenient time to call during office hours.

 

For any other questions please complete the contact form below.

Quick responses during normal office hours Monday - Friday 8am - 6pm


Contact Form

Full Name: *
E-Mail Address: *
Telephone:
Existing Customer:  *
 
Subject: *
Message: *
 *
Please add the two numbers

 

Address:  PicStop.co.uk, Unit 12, March Place, Gatehouse Industrial Area, Aylesbury, Buckinghamshire, HP19 8UG

This is not a retail outlet nor are there facilities for customer collections at this address.

*Please check call charges with your provider before dialling this number for our head office in the Isle of Man.