Returns Policy

1. Items are returned to the correct location.
2. Order number is visible on the outside of the package.
3. Include a copy of the receipt.
4. Include a brief covering letter explaining why the goods are being returned.
5. Goods are securely packaged

Please Note: returns must be made to the location the purchase was dispatched from, please check your delivery note.

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PicStop Jersey - RETURNS,
ODF House,
Longueville Road,
St Saviour,
Jersey,
Channel Isles
JE1 0DF

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Picstop - RETURNS,
PO Box 347,
Douglas,
Isle of Man
IM99 2QY

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I don't have my order number

If you do not have your order number please log into your account here to retrieve it. Alternatively request your order number by email or telephone clearly stating your name, email address and postcode relating to your account with PicStop.

Returns and Refunds

Under The Consumer Protection (Distance Selling) Regulations 2000. You have the right to cancel an order without reason by the end of the seventh working day after the day on which you receive your goods. This does not apply to business to business transactions.

Please Note: All goods are returned are at the buyer's own risk and we would advise that you use a service that requires a signature upon delivery. We are unable refund any product which has been 'specifically ordered' for you unless faulty. This does not affect your statutory rights.

In the extremely unlikely event that not all items of your order are received in an order, you must inform PicStop within 48hrs receipt of the goods. Unfortunately we cannot accept claims after that time.

If Product is faulty

If products are faulty or do not conform to description, you may return them within 28 days of receipt and will be entitled to a replacement or full refund. Please be aware that PicStop will only refund postage costs up to the cost incurred by PicStop during delivery. For larger items you may wish to contact the office to check these costs before returning the item.

If Product is not faulty

If you have ordered the wrong product, return the product unopened and in it's original re-saleable packaging for an exchange or a full refund at our discretion. PicStop reserves the right to retain the incurred costs of delivery where goods are returned for no cause. For larger items you may wish to contact the office to check these costs before returning the item.

If your goods are damaged

In the unlikely event your order is damaged in transit please contact us immediately on 01624 670005 . Please also retain the original packaging for returning with your order. We will arrange for a prompt replacement or refund, whichever you prefer.

Software

Please note that items of software can ONLY be returned un-opened and shrink wrapped in their original packaging in a re-saleable condition.